Privacy Policy

1. Who We Are

BuyTheCalls.com is a pay-per-call marketplace operated by Noventra LLC, a Wyoming limited liability company. Our website address is https://buythecalls.com.

For any privacy-related request, contact us at [email protected].

2. Information We Collect

2.1 Information you provide directly

When you fill in a form on the site (the order form, contact form, or any vertical enquiry form), you provide:

• Full name
• Company name
• Work email address
• Phone number
• Whether you are a buyer, publisher, or both
• Campaign details such as vertical, volume, geography and budget

This data is submitted to a Google Apps Script endpoint and stored in a Google Sheets spreadsheet hosted on our Google Workspace account.

2.2 Call data

When calls are routed through our marketplace, the following data is captured for each call:

• Caller's phone number and area code
• Called number (tracking number)
• Call date, time and duration
• Call outcome (qualified, rejected, disputed)
• Call recordings, where the applicable state consent and recording laws permit and where the buyer or publisher has opted into recording

2.3 Information collected automatically

When you visit the site, we or our service providers collect:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referral source (the page or search that brought you to us)

This is collected through:

2.4 Information we do NOT collect

We do not collect payment card numbers, bank account numbers, government-issued identification numbers, or health information through the website. Payments are handled through direct bank transfers, cryptocurrency wallets or payment processors, and those providers' own privacy policies apply to that data.

3. How We Use Your Information

• To operate the marketplace: match buyers with publishers, route calls, track call quality, and settle payments.
• To respond to enquiries: reply to your form submission or email with information about the services you asked about.
• To manage accounts: verify your identity as a buyer or publisher, manage your campaign settings, and communicate about your account.
• To review call quality: use call recordings and metadata to resolve disputes and maintain campaign quality standards.
• To improve the website: understand how visitors use the site so we can improve content and performance.
• To comply with legal obligations: respond to lawful requests from regulators, law enforcement, or courts.

We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling.

4. Who We Share Your Data With

We share data only in these situations:

• Marketplace counterparties: when a buyer and publisher are matched on a campaign, each party receives the other's business contact information necessary to operate the campaign. Consumer caller data is shared with the buyer receiving the call.
• Service providers: Google (Workspace, Analytics), Cloudflare, and any call-tracking platform we use to operate the marketplace. These providers process data on our behalf under their own privacy policies.
• Legal requirements: if we are required by law, regulation or legal process to disclose your information.

5. Cookies

The site uses the following categories of cookies:

• Essential cookies: WordPress session cookies for logged-in users. Without these, the admin area and any logged-in functionality do not work. These expire when you close your browser or within 48 hours.
• Analytics cookies: Google Analytics cookies (_ga, _gid) that help us understand how visitors use the site. These expire after up to 2 years.
• Cloudflare cookies: Performance and security cookies set by Cloudflare. These are necessary for the CDN to function and typically expire within 24 hours.

We do not use advertising cookies or retargeting pixels on this website.

You can control cookies through your browser settings. Blocking essential cookies may prevent some site functionality from working. Blocking analytics cookies does not affect the site itself.

6. Call Recordings

Call recordings are captured for quality assurance and dispute resolution purposes, and only where the applicable state and federal consent and recording laws permit. Recordings are retained for the duration specified in the campaign agreement, after which they are deleted.

Recordings are accessible only to BuyTheCalls staff, the buyer receiving the call, and the publisher who generated the call. They are not shared with any other party except where required by law.

7. Data Retention

• Form submissions: retained for the duration of the business relationship plus 12 months, then deleted unless required for legal or accounting purposes.
• Call records and metadata: retained for the duration specified in the campaign agreement, typically 90 days after the campaign ends.
• Call recordings: retained as specified in the campaign agreement, then deleted.
• Analytics data: retained according to the retention settings configured in Google Analytics (default: 14 months).
• Website logs: server access logs are retained for up to 90 days for security and troubleshooting.

8. Data Security

We use commercially reasonable measures to protect the data we hold, including HTTPS encryption on the website, access controls on our Google Workspace account, and Cloudflare's security layer. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

9.1 All visitors

You may contact us at any time to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to any legal retention requirements
• Withdraw consent for non-essential data processing (such as analytics)

9.2 California residents (CCPA / CPRA)

If you are a California resident, you have the right to know what personal information we collect and how we use it, the right to request deletion, the right to opt out of the sale of personal information (we do not sell personal information), and the right not to be discriminated against for exercising these rights.

To make a request under the CCPA, contact us at [email protected]. We will verify your identity before processing the request.

9.3 EEA / UK visitors (GDPR)

If you are located in the European Economic Area or the United Kingdom, our legal basis for processing your data is legitimate interest (operating the marketplace and responding to your enquiries) and, where applicable, your consent (analytics cookies). You have the right to access, rectify, erase, restrict processing, object to processing, and data portability.

To exercise any of these rights, contact us at [email protected].

10. International Data Transfers

BuyTheCalls is operated from the United States and India. If you are located outside the United States, your data will be transferred to and stored in the United States and on Google's infrastructure, which operates globally. By using the site or submitting a form, you acknowledge this transfer.

11. Children

BuyTheCalls is a business-to-business service. We do not knowingly collect personal information from anyone under the age of 18. If we learn we have collected data from a minor, we will delete it promptly.

12. Third-Party Links

The site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. If the changes are significant, we will notify active buyers and publishers by email.

14. Contact

For privacy-related questions, data requests, or complaints, contact:
[email protected]

Noventra LLC
Wyoming, United States